Caesars Windsor Terms and Conditions Canada

We keep our terms clear, practical, and consistent for players in Canada. By creating an account or using our services, you confirm that you understand and accept these Terms and Conditions, our Privacy Policy, and any additional terms we reference.

To play with us, you must be at least 19 years old and physically located in Ontario, Canada. We use geolocation technology to confirm your location while you play.

During registration, you must provide accurate and up-to-date personal details. This helps us protect players, meet legal obligations, and keep withdrawals running smoothly.

Account information we may request

• Full legal name and date of birth
• Current residential address and phone number
• A valid email address and secure login credentials
• Last four digits of your Social Insurance Number for tax purposes

We are legally required to verify identity when needed. If we request documents, you must provide valid materials before we can complete certain account actions.

Identity verification documents

• Government-issued photo ID (for example, a passport or driver’s license)
• Proof of address (for example, a utility bill or bank statement dated within the last 3 months)
• Proof you own the payment method used on the account

Each individual may hold only one account, and account sharing is strictly prohibited. We may close or suspend accounts if we suspect fraud, a terms violation, or where required to comply with legal obligations.

Permitted Use & Fair Play

You may access our casino services across the games, features, content, and functions available on our website and mobile platforms. Every game has its own rules, and it is your responsibility to review them before playing.

All games operate with a certified Random Number Generator (RNG) to support fair outcomes. If a game malfunction affects bets, we void the impacted wagers and return stakes to players.

We may add, remove, or temporarily disable any game without notice for operational reasons. When possible, we announce scheduled maintenance in advance.

Keeping your account secure

• Use a unique username and strong password
• Keep your login credentials confidential at all times
• Notify us immediately if you suspect unauthorized access
• Use only payment methods registered in your own name

We use industry-standard SSL encryption to protect data transmissions. We also collect and process personal information for account management, payment processing, security, compliance, and marketing communications where you have provided consent.

Deposits, Withdrawals & Player Controls

If you deposit, you must use payment methods registered in your name, and we do not accept third-party payments. We do not charge deposit fees, though your payment provider may apply its own fees.

If you request a withdrawal, we may review the request and ask for additional verification. Where possible, we process withdrawals back to the original deposit method in line with anti-money laundering requirements.

Banking overview

All accounts operate in CAD. If a transaction involves another currency, we apply the prevailing exchange rate, and your financial institution may charge conversion fees.

If you leave an account inactive for 12 consecutive months, we classify it as dormant. Dormant accounts may incur a $5.00 CAD monthly administrative fee, deducted from the account balance, and the account may be closed if the balance reaches zero.

Responsible gaming options

We provide tools to help you stay in control and keep play recreational. Options include deposit limits, session time limits, reality checks, temporary timeouts, and self-exclusion periods.

• Deposit limits set by day, week, or month
• Timed reminders during play through reality checks
• Temporary timeouts of 24 hours, 7 days, or 30 days
• Self-exclusion for 6 months, 1 year, 5 years, or permanent

Once set, lowering limits or shortening exclusion periods requires a 24-hour cooling-off period before changes take effect.

We also use strict age verification to prevent underage play. If we find a player is under 19, we immediately suspend the account, return deposits, and void winnings.

Bonus Wagering Requirements

Bonuses are intended for recreational play and come with their own specific terms. Unless stated otherwise, you may have only one active bonus at a time, and bonus funds are used before cash funds for wagering.

All bonuses have wagering requirements that must be completed before any bonus-related winnings can be withdrawn. Our standard requirement is 30x the bonus amount unless otherwise specified.

How games contribute to wagering

• Slots: 100%
• Table Games: 20%
• Video Poker: 10%
• Live Dealer Games: 10%
• Sports Betting: 0%

If you attempt to withdraw funds before meeting wagering requirements, the bonus and any associated winnings may be forfeited. Unless otherwise specified, bonuses expire 30 days after issuance, and wagering must be completed within the stated timeframe.

We monitor for bonus abuse and irregular play, including multiple accounts, coordinated betting, and zero-risk or hedging strategies. If we detect misuse, we may void bonuses and any winnings tied to them.

Registration & bonus reminders

If you choose to register, take a moment to review these rules before making a deposit or accepting a bonus. Clear expectations help keep gameplay smooth, withdrawals predictable, and accounts protected.

Complaints, governing law & contact

If you have a complaint about our services, contact Customer Support first. If it cannot be resolved, you may escalate it in writing to [email protected], and we aim to resolve complaints within 14 business days.

These Terms and Conditions are governed by the laws of Ontario, Canada, and disputes fall under the exclusive jurisdiction of the courts of Ontario, Canada.

Caesars Windsor Online Casino
377 Riverside Drive East
Windsor, Ontario, Canada
N9A 7H7
Email: [email protected]
Phone: 1-800-991-7777