Caesars Windsor Data & Privacy Policy
Privacy matters to us in Canada. We collect and use information to operate Caesars Windsor, protect accounts, and support fair play.
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Some details are provided during registration and verification, while other details come from everyday platform use. We keep collection limited to what’s needed to deliver services, meet legal obligations, and maintain reliable performance.
Information We Collect
- Account details such as your name, date of birth, and contact information.
- Identity and age verification information, including government-issued identification details.
- Financial and transaction information needed to process deposits and withdrawals.
- Gameplay and session information to support responsible play and service quality.
- Technical information such as IP address, device identifiers, and cookie data.
How We Use Information
We process personal information for account management, customer support, compliance obligations, and service improvement. Depending on the context, processing is based on contract performance, legal obligations, legitimate business interests, or your consent.
- Creating and maintaining your account, including authentication and support.
- Verifying identity and age, and helping prevent fraud or money laundering.
- Confirming transactions and sharing important service notices.
- Improving features by understanding how services are used.
Bonuses & Promotional Offers
Bonuses are part of the Caesars Windsor experience, and we aim to keep them clear and easy to understand. If you choose to opt in, offers can add value to your first deposits or include free spins.
Marketing communications are sent with consent, and you can manage your preferences through your account settings. If you’d like fewer messages, updating your choices helps keep communications to a level you’re comfortable with.
Current Offers Snapshot
Below is a quick view of promotions and key policy items, using the same wording and values we publish.
| Offer Type | Min–Max (CAD) | Key Details |
|---|---|---|
| New player bonus | Up to 650 CAD | Bonuses for New Players: GET650CAD (promo code). |
| Deposit & loyalty offer | Up to C$1200 | 400% up to C$1200 + 2500 Loyalty Points. |
| Free spins offer | Up to C$3000 | 300% up to C$3000 + 300 FREE SPINS. |
| First 4 deposits bonus | Up to C$1600 |
|
| Privacy rights (access & control) | — |
|
| Age limit / children’s privacy | — | Services are not directed to individuals under 19; if personal information from a person under 19 is inadvertently collected, it will be deleted; not knowingly collected from individuals under 19. |
| Data retention periods | — |
|
| Security & safeguards | — |
|
| Policy changes notifications | — |
|
| Contact (privacy) | — |
|
If an offer works for you, you can apply it during registration or at deposit. If not, you can still play without using promotions.
When We Share Information
We share personal information only when it supports our services, required checks, or operational needs. Sharing is limited to specific purposes, and we expect appropriate protections from recipients.
Who We May Share With
- Service providers such as payment processors, identity verification services, cloud hosting providers, customer support systems, and analytics providers.
- Regulatory authorities and other bodies involved in compliance and reporting duties.
- Corporate affiliates and partners within the Caesars Rewards network.
- Other third parties when responding to legal process, protecting rights and safety, or supporting a business transfer.
Cross-Border Processing
Your personal information may be transferred to, stored, and processed outside of Canada, including the United States. We apply safeguards so protections follow your information regardless of location.
Security Measures & Retention
We use technical and organizational measures designed to reduce unauthorized access and misuse. Controls include encryption during transmission, secure storage, and access controls with authentication requirements.
We keep data only as long as needed for the purposes described, unless law requires a longer period. When information is no longer needed, we securely delete or anonymize it.
How to Reach Us
You can request access, corrections, or other controls over personal information through your account privacy settings or by contacting us directly. We may request additional details to confirm your identity before completing a request.
Privacy Officer Contact Details
Email: [email protected]
Phone: 1-800-991-7777
If you’d like something reviewed, contact us with the details. We’ll outline the next steps clearly and respectfully.